Claiming Universal Credit should be easy, but 1 in 5 claims fail because the claimant struggles with the process and 41% of claimants delayed making their claim because they didn't know what to do. Being able to successfully guide claimants through the claiming process helps ensure they don't miss out on the UC they are entitled to. This E-Learning course looks at how to claim Universal Credit highlighting problem areas and offering solutions. It's interactive with lots of opportunities to review what you have learnt by looking at case studies.

Aimed at: Anyone working with benefit claimants.
Level: Intermediate Length: Allow 90 mins
Last Updated: 31st May 2023
"This course gave me a much better understanding of the claiming process. It was great to be able to learn at my own pace."